Cancellation Policy

Minimum Numbers

This class requires a minimum of four students to go ahead. In the unlikely event minimum numbers are not reached, we will contact you with alternative dates to reschedule your booking.

 

Cancellation & Rescheduling

Due to limited availability in our private and group classes, all bookings are non-refundable. Rescheduling is also not possible, as the logistical arrangements and personalized focus of each class cater to small groups. The Metal Space is required to pay tutor fees regardless of attendance. If you fail to attend or miss your scheduled booking, you will not be eligible for a refund.

In the event this class is cancelled by The Metal Space for unforeseen reasons, the class fee will be refunded to the students.

Refunds are processed promptly by The Metal Space however we are not able to determine how long the financial institution may take to transfer. Please allow up to 10 business days for the refund to be processed. 

 

Make up classes

If a class is missed for any reason, a make-up session cannot be offered. As a small school with a limited number of classes, we are unable to accommodate or cover the cost of a tutor for make-up sessions.

Please check your schedule and ensure your availability before enrolling.

 

Student Responsibility

At all times it is the student’s responsibility to check the class starting date, time and venue location.